Appointments & eligibility
Health and Wellness services are available to all full-time and part-time University of Toronto Undergraduate and Graduate students who have paid the appropriate incidental fees. For more information, please refer to Eligibility below.
Appointments can be made in different ways depending on the nature of the concern. Choose the option that works for you. Please refer to Appointments below
We reserve a limited number of drop-in appointments. These are accepted on a first-come, first-served basis. Please refer to Drop-in appointments below.
Phone: 416-978-8030 (best time to call)
Information on this page was last updated February 28, 2019.
Exam season is stressful. Let's talk about it.
The Health & Wellness Centre is offering 45-minute drop-in appointments with English, Mandarin, Hindi and Punjabi speaking counsellors from the My SSP Program from April 8 – 30 at Robarts Library. Appointments are available Monday to Friday, and are available to ALL students.
Time: 5 – 10 p.m., on the hour
Location: Robarts Library, 1st floor, Rooms 1153 & 1155
The schedule will be posted on the hallway door outside of rooms 1153 & 1155 daily at 5 p.m. Please tear away your preferred appointment time and language of service, then return 5 minutes prior to your appointment and wait in the waiting area. Your counsellor will come and get you.
Who is eligible for services?
- Full-time and Part-time University of Toronto Undergraduate and Graduate students who have paid the appropriate incidental fees.
- Toronto School of Theology students at Emmanuel College in the conjoint full-time basic degree program (undergraduate)
- Students in the School of Continuing Studies English Language Program (identified by a student card)*
Eligible students typically have access to the services for the current academic year, i.e. from September 1 to August 31 of the following year. Eligibility for services continues to the end of August. This means that students are still eligible during summer months when they are not enrolled in classes or are graduating.
*Students in the School of Continuing Studies English Language Program have access to the services for the duration of their course (4 weeks to 12 weeks) while their health insurance coverage is valid. Visit the Health Insurance and Services web page for more information on Health Insurance for this group of students.
In addition, when accessing our services, eligible students must also provide proof of valid health insurance coverage. Examples of health insurance coverage are OHIP, other provincial health insurance plans, or the University Health insurance Plan (UHIP). Students must bring their student card (TCard) and proof of valid health insurance coverage when booking an appointment or checking in for an appointment.
Students who are new to University of Toronto but require service when they arrive in August (before classes start) will be asked show proof of tuition payment or registration.
Who is not eligible for services?
- Post-doctoral fellows
- Spouse or common-law partner of a student
- Children (under 18 years old) of a student
- Toronto School of Theology students in the advance degree program
Graduate students who are on suspension or leave may be granted limited access, on a case-by-case basis by consultation with a clinician. Please contact us to discuss.
Not sure about your eligibility?
If you are not sure, please contact us to discuss.
You can make an appointment in one of the following ways:
- Call 416-978-8030
- In person at the clinic
Book online: use the new system to to book appointments online (see below)
In order to provide a high quality of health care, we recommend that you schedule appointments with the same doctor, who can become familiar with you and your health needs.
Plan to arrive at least 10 to 15 minutes before your appointment to allow for check-in and the completion of paperwork. Some appointments may require you to arrive 30 minutes prior to your appointment. You will be advised when you book the appointment.If you are late for an appointment, it may be cancelled and need to be rebooked for another time. There will also be a fee if you do not properly cancel your appointment – please see our cancellation policy for more information.
Although there is a drop-in option at Health & Wellness, some visits require a booked appointment.
What to bring to your appointment:
1. Student Card (TCard)
2. OHIP card, UHIP, or proof of other valid health insurance coverage
3. If this is your first appointment: updated immunization records, TB testing information, and any information related to an ongoing condition
What not to bring - reminder for patients and visitors:
Using the new EMR (Electronic Medical Records System)
Now available as of October 13, 2017
The Health & Wellness Centre is pleased to announce that a new electronic medical records (EMR) system is now in place. This new system gives both students and health-care professionals a streamlined way to book and confirm appointments, deliver confidential information, and more. You’ll even be able to customize your online account, choosing to receive email, text or phone call communication.
- have had an appointment at the Health & Wellness Centre before, you’ll get an email that prompts you to make an online account.
- have never visited the Health & Wellness Centre, you’ll be asked if you’d like to create an online account when you go for your first visit.
Keep an eye out for an email from our online booking system, Medeo Health. This email is NOT spam. See the image of the email header.
Once you have created your online account, you can log in to the Online Booking System.
A guide to your online Health & Wellness account: online booking
After your first appointment at the Health & Wellness Centre at U of T, you’ll get an email inviting you to book your future appointments with a family doctor online. This email comes from Medeo Health. Remember this email is NOT spam!
In order to book online, you must create an account. When you get the email from Medeo Health, open it and click on the blue button that says “book your provider now”.
What does provider mean?
Your provider is the Health & Wellness Centre at U of T.
Once you’ve clicked on that button, you’ll be prompted to create your account. Just follow the instructions and you’re all set.
Once you’ve created an account, you can use it to book appointments at any time. Just sign in to get started.
If you ever forget your password, simply click on “forgot password” and follow the instructions.
Health & Wellness Web Access
Important information - The Health & Wellness Centre’s electronic medical records (EMR) system change:
- What is an electronic medical records (EMR) system?
This is the way the Health & Wellness Centre serves you online. When it is functional, you can use it to book certain medical appointments, receive confidential lab results and more.
- Why are you changing the EMR system?
The current EMR system provider is closing its business. The new system will be a more modern, interactive and intuitive model that will help us serve you better. It is also highly customizable, which is the reason for the temporary closure of any online EMR system over the summer while we create the best possible interface for the U of T community.
- When will the current system stop working?
The existing EMR system will become inactive at 5 p.m. on July 20, 2017.
- When will the new system be up and running?
The new system will be available in the fall of 2017. Once it is functional, you will once again be able to book appointments online.
- What will happen to my medical records?
Your medical records will always be kept securely and confidentially at the Health & Wellness Centre. If you want to access records that you currently save in your online account, we encourage you to download the documents to your personal device before July 19, 2017. After that date, you will be charged a small fee to access historical medical records from the Health & Wellness Centre.
Health & Wellness can accept a limited number of drop-in patients each day. Students are seen on a first come, first served basis for one problem per visit.
If you arrive at the clinic for a drop-in visit after that limit has been reached, you may be asked to return the following day, or to book an appointment for a later date. If you require medical care more urgently, please visit a nearby drop-in clinic or emergency department.
The best time to drop-in is early in the morning, between 9 a.m. and 11 a.m. Typical wait times can range from 15 to 90 minutes or more, so we suggest you bring something to read and be prepared to wait.
Please check our hours before dropping in to ensure that the clinic is open. The clinic closes for all statutory holidays, and occasionally throughout the year for professional development days or staff meetings.
Scheduled appointments are required for the following:
- Periodic Health Visit (formerly annual physical exam)
- Complicated situations/multiple problems/chronic problems
- Detailed health counselling/education
- HIV testing and results
- Travel medicine
- New birth control prescriptions or annual renewals
- Student medical certificates for past illnesses on record (ask for the doctor you saw at that time)
What to bring to your first appointment
Please bring your updated immunization records, TB testing information, and any information related to an ongoing illness.