Health and Wellness services are available to all full- and part-time University of Toronto students who have paid the appropriate incidental fees.

Appointments can be made in different ways depending on the nature of the concern. Choose the option that works for you. Make an appointment online through Web Access or call 416-978-8030. The clinic also accepts drop-in appointments on a first-come, first-served basis. 

 

 

 

 

Clinic Hours

Regular hours

  • Monday, Thursday and Friday: 9:00 a.m. - 5:00 p.m.
  • Tuesday and Wednesday: 9:00 a.m. - 7:00 p.m.  

Summer hours

Clinic closures

  • The Health & Wellness Centre is closed for all statutory holidays.

After-hours and weekends

If you need health care after regular hours or on the weekend, there are a number of options:

Contents

Eligibility Who is eligible for services
Appointments Scheduled appointments
Web Access Use your Web Access account to schedule and cancel appointments, and more
Physical examination Fill out the Periodic Health Visit form and call us to book your physical examination
Drop-in appointments We can accept a limited number of drop-in patients each day, on a first come, first served basis for one problem per visit.

Eligibility

Services are available to all full- and part-time University of Toronto students who have paid the appropriate incidental fees. Students must bring their student card and proof of valid health insurance coverage. Services are fully covered by OHIP, other provincial health insurance plans, or the University Health Insurance Plan (UHIP)

 

Eligibility for services continues to the end of August. This means that students are still eligible during summer months when they are not enrolled in classes or are graduating.

Students who are new to U of T but require service when they arrive in August (before classes start) will be asked show proof of tuition payment or registration.

Not sure about your eligibility? Check your ROSI/ACORN account for a list of your incidental fees.

Appointments

You can make an appointment in one of the following ways:

In order to provide a high quality of health care, we recommend that you schedule appointments with the same doctor, who can become familiar with you and your health needs.

 

Arrive early!

Plan to arrive at least 10 to 15 minutes before your appointment to allow for check-in and the completion of paperwork. If you are late for an appointment, it may be cancelled and need to be rebooked for another time. There will also be a fee if you do not properly cancel your appointment – please see our cancellation policy for more information. 

Although there is a drop-in option at Health & Wellness, some visits require a booked appointment.

 

What to bring to your first appointment

Please bring your updated immunization records, TB testing information, and any information related to an ongoing illness.

Health & Wellness Web Access

As a registered patient of the Health & Wellness Centre, you can schedule or cancel appointments with your online Health & Wellness Web Access account. This account also allows you to view medical test results that have been released by your physician.

To take advantage of this convenience, you need to complete a Web Access Form and bring it with you next time you visit the clinic. 

Important information - The Health & Wellness Centre’s electronic medical records (EMR) system change:

  • What is an electronic medical records (EMR) system?

This is the way the Health & Wellness Centre serves you online. When it is functional, you can use it to book certain medical appointments, receive confidential lab results and more.

  • Why are you changing the EMR system?

The current EMR system provider is closing its business. The new system will be a more modern, interactive and intuitive model that will help us serve you better. It is also highly customizable, which is the reason for the temporary closure of any online EMR system over the summer while we create the best possible interface for the U of T community.

  • When will the current system stop working?

The existing EMR system will become inactive at 5 p.m. on July 20, 2017.

  • When will the new system be up and running?

The new system will be available in the fall of 2017. Once it is functional, you will once again be able to book appointments online.

  • What will happen to my medical records?

Your medical records will always be kept securely and confidentially at the Health & Wellness Centre. If you want to access records that you currently save in your online account, we encourage you to download the documents to your personal device before July 19, 2017. After that date, you will be charged a small fee to access historical medical records from the Health & Wellness Centre.

  • How will I book an appointment?

Please book appointments over the phone at 416-978-8030 or in person at the Health & Wellness Centre.

  • Will I still get an appointment reminder?

We will continue to provide you with an appointment reminder card if you book your appointment in person. Unfortunately, we will not be able to send you automatic email reminder(s) until the new system is fully functional. If you need to confirm your appointment, please call 416-978-8030.

  • How will I get my lab results?

We will call you to follow up if your results are abnormal. When the new system is fully functional, you will be able to view your lab results via a secure portal.

  • Will I need to create a new online account?

Yes. When you receive a link to the new system, you will be prompted to create an account, even if you already had one on the old system. We will share more information later.

  • Can I still use the kiosk to check in for my appointment?

No. Please speak to a staff at the reception desk to check in for your appointment. The kiosks will be available again when the new system is in place.

Physical examination

To book a Periodic Health Visit (PHV) call 416-978-8030. Note that these appointments cannot be booked through your Web Access account.

Download the Periodic Health Visit form and complete it before your appointment.

Learn more about the Periodic Health Visit.

Drop-in appointments

Health & Wellness can accept a limited number of drop-in patients each day. Students are seen on a first come, first served basis for one problem per visit.

If you arrive at the clinic for a drop-in visit after that limit has been reached, you may be asked to return the following day, or to book an appointment for a later date. If you require medical care more urgently, you may be advised to go to a nearby drop-in clinic (see PDF attached) or emergency department.  

The best time to drop-in is early in the morning, between 9 a.m. and 11 a.m. Typical wait times can range from 15 to 90 minutes or more, so we suggest you bring something to read and be prepared to wait.

Please check our hours before dropping in to ensure that the clinic is open. The clinic closes for all statutory holidays, and occasionally throughout the year for professional development days or staff meetings.

Scheduled appointments are required for the following:

  • Periodic Health Visit (formerly annual physical exam)
  • Complicated situations/multiple problems/chronic problems
  • Detailed health counselling/education
  • HIV testing and results
  • Travel medicine
  • Immunizations
  • New birth control prescriptions or annual renewals
  • Student medical certificates for past illnesses on record (ask for the doctor you saw at that time)

 

What to bring to your first appointment

Please bring your updated immunization records, TB testing information, and any information related to an ongoing illness.