Appointments & eligibility
Health and Wellness services are available to all full-time and part-time University of Toronto Undergraduate and Graduate students who have paid the appropriate incidental fees. For more information, please refer to Eligibility below.
Appointments can be made in different ways depending on the nature of the concern. Choose the option that works for you. Please refer to Appointments below
We reserve a limited number of drop-in appointments. Theses are accepted on a first-come, first-served basis. Please refer to Drop-in appointments below.
Information on this page was last updated September 6, 2017.
Who is eligible for services?
- Full-time and Part-time University of Toronto Undergraduate and Graduate students who have paid the appropriate incidental fees.
- School of Continuing Studies ESL students (identified by a student card)
Eligible students typically have access to the services for the current academic year, i.e. from September 1 to August 31 of the following year. Eligibility for services continues to the end of August. This means that students are still eligible during summer months when they are not enrolled in classes or are graduating.
In addition, when accessing our services, eligible students must also provide proof of valid health insurance coverage. Examples of health insurance coverage are OHIP, other provincial health insurance plans, or the University Health insurance Plan (UHIP). Students must bring their student card (TCard) and proof of valid health insurance coverage when booking an appointment or checking in for an appointment.
Students who are new to University of Toronto but require service when they arrive in August (before classes start) will be asked to show proof of tuition payment or registration.
Who is not eligible for services?
- Post-doctoral fellows
- Spouse or common-law partner of a student
- Children (under 18 years old) of a student
- Toronto School of Theology students
Students who are on suspension or leave may be granted limited access, on a case-by-case basis by consultation with a clinician. Please contact us to discuss.
Not sure about your eligibility?
- First check your ROSI/ACORN account for a list of your incidental fees.
- If you are still unsure, please contact us to discuss.
You can make an appointment in one of the following ways:
- Call 416-978-8030
- In person at the clinic
Book online: A new system to allow students to book appointments online will be available in fall 2017.
In order to provide a high quality of health care, we recommend that you schedule appointments with the same doctor, who can become familiar with you and your health needs.
Plan to arrive at least 10 to 15 minutes before your appointment to allow for check-in and the completion of paperwork. If you are late for an appointment, it may be cancelled and need to be rebooked for another time. There will also be a fee if you do not properly cancel your appointment – please see our cancellation policy for more information.
Although there is a drop-in option at Health & Wellness, some visits require a booked appointment.
What to bring to your first appointment
1. Student Card (TCard)
2. OHIP card, UHIP, or proof of other valid health insurance coverage
3. Updated immunization records, TB testing information, and any information related to an ongoing condition
Health & Wellness Web Access
We have currently switched to a new electronic medical record system. During the transition, we are unable to support online appointment booking. Please read Important information - The Health & Wellness Centre’s electronic medical records (EMR) system change.
The new online booking system will be available in Fall 2017.
When online booking is available, you will receive an email invitation to create an account.
As a registered patient of the Health & Wellness Centre, you can schedule or cancel appointments with your online Health & Wellness Web Access account. This account also allows you to view medical test results that have been released by your physician.
To take advantage of this convenience, you need to complete a Web Access Form and bring it with you next time you visit the clinic.
Important information - The Health & Wellness Centre’s electronic medical records (EMR) system change:
- What is an electronic medical records (EMR) system?
This is the way the Health & Wellness Centre serves you online. When it is functional, you can use it to book certain medical appointments, receive confidential lab results and more.
- Why are you changing the EMR system?
The current EMR system provider is closing its business. The new system will be a more modern, interactive and intuitive model that will help us serve you better. It is also highly customizable, which is the reason for the temporary closure of any online EMR system over the summer while we create the best possible interface for the U of T community.
- When will the current system stop working?
The existing EMR system will become inactive at 5 p.m. on July 20, 2017.
- When will the new system be up and running?
The new system will be available in the fall of 2017. Once it is functional, you will once again be able to book appointments online.
- What will happen to my medical records?
Your medical records will always be kept securely and confidentially at the Health & Wellness Centre. If you want to access records that you currently save in your online account, we encourage you to download the documents to your personal device before July 19, 2017. After that date, you will be charged a small fee to access historical medical records from the Health & Wellness Centre.
- How will I book an appointment?
Please book appointments over the phone at 416-978-8030 or in person at the Health & Wellness Centre.
- Will I still get an appointment reminder?
We will continue to provide you with an appointment reminder card if you book your appointment in person. Unfortunately, we will not be able to send you automatic email reminder(s) until the new system is fully functional. If you need to confirm your appointment, please call 416-978-8030.
- How will I get my lab results?
We will call you to follow up if your results are abnormal. When the new system is fully functional, you will be able to view your lab results via a secure portal.
- Will I need to create a new online account?
Yes. When you receive a link to the new system, you will be prompted to create an account, even if you already had one on the old system. We will share more information later.
- Can I still use the kiosk to check in for my appointment?
No. Please speak to a staff at the reception desk to check in for your appointment. The kiosks will be available again when the new system is in place.
Health & Wellness can accept a limited number of drop-in patients each day. Students are seen on a first come, first served basis for one problem per visit.
If you arrive at the clinic for a drop-in visit after that limit has been reached, you may be asked to return the following day, or to book an appointment for a later date. If you require medical care more urgently, you may be advised to go to a nearby drop-in clinic (see PDF attached) or emergency department.
The best time to drop-in is early in the morning, between 9 a.m. and 11 a.m. Typical wait times can range from 15 to 90 minutes or more, so we suggest you bring something to read and be prepared to wait.
Please check our hours before dropping in to ensure that the clinic is open. The clinic closes for all statutory holidays, and occasionally throughout the year for professional development days or staff meetings.
Scheduled appointments are required for the following:
- Periodic Health Visit (formerly annual physical exam)
- Complicated situations/multiple problems/chronic problems
- Detailed health counselling/education
- HIV testing and results
- Travel medicine
- New birth control prescriptions or annual renewals
- Student medical certificates for past illnesses on record (ask for the doctor you saw at that time)
What to bring to your first appointment
Please bring your updated immunization records, TB testing information, and any information related to an ongoing illness.