THE STUDENT LIFE ESCALATION PROCESS
If you have a concern about a student service located on the St. George Campus, your first step is to talk to the Director of the service.
If your concern has not been resolved after taking this step, your second step should be to contact the Executive/Senior Director of the service.
Our team assists in navigating disability-related barriers to your academic success at U of T for your on-going or temporary disability. We provide services and supports for learning, problem solving and inclusion.
High inquiry volume: For time-sensitive requests, visit 455 Spadina Ave, Suite 400 or call 416-978-8060. Find your Accessibility Advisor’s drop-in hours in the Contacts section or use the Peer Live Chat. Submit and track requests sent to the Reception team on the Accessibility Services Portal.
We experience a high volume of inquiries coinciding with key dates, particularly registration deadlines, exam accommodations, and other critical registrarial dates.
Please visit us in person if you have a time-sensitive need.
We are located at:
455 Spadina Ave, 4th floor, Suite 400
Monday – Friday, 9 a.m. – 5 p.m.
(except during scheduled closures)
Learn more about when to connect with Accessibility Services staff >
Use the Accessibility Services Portal to submit requests, track your inquiries and get answers faster. You’ll find everything you need to get support in one place, including:
Get the information you need to register with Accessibility Services at U of T’s St. George Campus. Find answers to your questions and learn about the accommodations, supports and services available to you.
Watch the Registering with Accessibility Services video for an overview of the 3 steps to registering with us.
Get more information on the 3-step registration process >
From note-taking services and one-on-one support to workshops and exam registration, these are just a few ways we can support you. For more, check out our full list of programs and services.
Access note-taking services
Get support from learning strategists, adaptive technologists and peer advisors
Register for an upcoming learning skills workshop
Got questions about registering for Accessibility Services, accessing programs or using your accommodations? Chat online with an Accessibility Peer Advisor or learn more about Peer Advisors and get examples of questions you can ask.
Tuesday, Wednesday and Thursday, 11 a.m. – 4 p.m.
Log in with your UTORid to
Learn about the values, principles, practices and procedures that guide our work, and explore our policies and reports.
About Accessibility Services >
Accessibility Services is committed to supporting a culture of respect and well-being.
Review our guidelines on interacting respectfully with our staff >
Drop-in sessions designed for students registered with Accessibility Services to chat with their peers and learn more about using accommodations
Learn more about Accessibility Peer Advisor Drop-in SessionsAttend sessions about Accessibility Services, accommodations, documentation requirements and preparing for university.
Learn more about Accessibility Services Information Sessions & Orientation EventsChoose from a lineup of workshops led by an Accessibility Services Learning Strategist, and designed to empower you with practical tools and strategies for a successful learning experience.
Learn more about Learning Strategies and SkillsPair with an Access Us peer mentor and be part of a supportive community.
Learn more about Access Us Peer Mentorship ProgramMeet up with other students regularly to play games, enjoy light snacks, and discuss mutual interests and topics in a supportive, relaxed and interactive manner.
Learn more about Social GroupsJoin the Accessibility Grad Productivity Group to work with other grad students with accessibility needs, or an ADHD Study Hub to connect with other students with ADHD and practice better study habits.
Learn more about Study GroupsThe ADHD Skills Group is a five-session facilitated learning community for students with Attention Deficit Disorder (ADD) or Attention Deficit Hyperactivity Disorder (ADHD) registered with Accessibility Services.
Learn more about ADHD Skills GroupExplore career-related programming and events for students who self-identify as living with a disability.
Learn more about Navigating Accessibility in CareersA joint effort between students and Accessibility Services staff to advise and inform matters relating to the Accessibility Services office on the St. George campus.
Learn more about Accessibility Services Student Advisory CommitteeThese online modules provide education for staff and faculty who may be working with a student or colleague who has seizures/epilepsy.
Learn more about FACULTY & STAFF: Seizure Education ModulesThis is an annual, free virtual conference to explore the enhancement of equity, accessibility and inclusion within professional programs, specifically in practicums and experiential learning settings.
Learn more about Strengthening Accessibility & Inclusion within Professional ProgramsBecome a volunteer note-taker through our Volunteer Note-taking program. Note-taking is one of the most common academic accommodations given to students registered with Accessibility Services.
Learn more about Volunteer Note-taking
The staff at Accessibility Services can help you navigate U of T and get you the support you need.
Once you submit a complete registration package, you will be scheduled for an intake appointment with an accessibility advisor. You may be referred to an additional resource in our office, such as a learning strategist or adaptive technologist. You might also be interested in attending a group or participating in our peer programming.
Our staff are located both in our central office and on location in faculties and colleges across campus. Contact information for accessibility professionals is listed on this page.
A reminder that our front desk is open for in-person visits. Feel free to drop by if you need assistance in registering with our office or have questions about the services and programs offered to new and returning students.
In-person appointments with your Accessibility Advisor, Learning Strategist or Adaptive Technologist are available and are subject to availability at the point of booking. Virtual appointments continue to be available over the phone or Microsoft Teams audio or video conferencing.
Occasionally, based on caseload numbers, staffing, or the personal circumstances of your advisor (e.g. maternity leave, promotion to a new role in another office, retirement), your accessibility advisor may change throughout the year or the duration of your degree. We aim to provide you with as much communication and transparency as possible when this happens.
We experience a high volume of inquiries coinciding with key dates, particularly registration deadlines, exam accommodations, and other critical registrarial dates.
Please visit us in person if you have a time-sensitive need.
We are located at 455 Spadina Ave, 4th floor, Suite 400 and open Monday – Friday, 9 a.m. – 5 p.m.
(except during scheduled closures)
Learn more about when to connect with Accessibility Services staff >
Use the Accessibility Services Portal to submit requests, track your inquiries and get answers faster. You’ll find everything you need to get support in one place, including forms, FAQs and a place to connect with the reception team.
455 Spadina Avenue, 4th floor, Suite 400
Toronto, Ontario, M5S 2G8
Fax: 416-978-5729
Monday through Friday from 9 a.m. to 5 p.m.
(except during scheduled office closures and University holidays).
Phone lines close at 4:30 p.m.
Need urgent disability-related support? We’re here for you – please drop by Accessibility Services (fastest way to reach us).
We are currently experiencing an exceptionally high volume of emails and voicemails. Messages are triaged by urgency; however, we urge students to visit the reception desk in person if possible, or call (416) 978-8060 (long wait times due to high call volume).
Accessibility Services Reception will be closed:
Accessibility Advisor location and drop-in details will be available from this section after login.
" submit-button-title="Login for location information"]Accessibility Advisor and On Location Team Lead, Faculty of Arts and Sciences.
Accessibility Advisor Medicine, SLP/OT/PT, Radiation Science
Accessibility Advisor - Nursing, Pharmacy, Dentistry, and Public Health.
Accommodations Specialist for Practicums/Placements/Laboratories
Accessibility Advisor and On Location Team Lead, Graduate and Professional Faculty Programs.
Each member's full location details will be available after login.
" submit-button-title="Login for location information"]Accessible and Inclusive Learning Strategies Team Lead
Each member's full location details will be available after login.
" submit-button-title="Login for location information"]Director, Accessibility Services
416-946-7928
michael.nicholson@utoronto.ca
455 Spadina Avenue, Suite 400
Assistant Director, Accessibility Services
416-978-1534
sarah.kloke@utoronto.ca
455 Spadina Avenue, Suite 400
Assistant Director
416-978-5305
sarah.goodfield@utoronto.ca
455 Spadina Avenue Suite 400
Intake Coordinator & Team Lead, Accessibility Services
Accessibility Services Facilitator
416-978-6109
rachel.leggett@utoronto.ca
Seeking accommodations related to mental health or attentional concerns but don’t have a formal diagnosis? Meet with the Accessibility Services Facilitator to discuss your options. Book a 30-minute appointment.
Drop-in Schedule:
(3) 20-minute drop-ins per day
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
Each member's full location details will be available after login.
" submit-button-title="Login for location information"]Indigenous Liaison & Administrative Assistant
Each member's full location details will be available after login.
" submit-button-title="Login for location information"]Each member's full location details will be available after login.
" submit-button-title="Login for location information"]
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The Division of Student Life
– University of Toronto
