If you need to cancel an appointment at the Health & Wellness Centre, make sure that you provide enough notice to avoid cancellation fees.
You can cancel an appointment via appointment reminder (preferred, if you receive it) or by phone, i.e. call to leave a detailed cancellation message. Do not email the Health & Wellness Centre to cancel an appointment.
For 15-minute appointments, you must cancel at least 4 hours before your appointment starts. Otherwise, the fee is $40.
For 30-minute and 60-minute appointments with family doctors, residents fellows, dietitians, psychologists, social workers, psychotherapists, or counsellors, as well as group appointments, you must cancel at least 48 hours before your appointment starts. Otherwise, the fee is $60.
Note: If you have an appointment on a Monday and you wish to cancel it, you must notify us by 4:30 p.m. on Thursday (the week before).
Unpaid invoices resulting from short notice cancellations or a no-show will result in a hold being placed on your ROSI/ACORN student account. This will not impact your course registration; however, it will impact access to your transcripts.
Students who are assessed to owe fees, and have missed their appointment due to circumstances beyond their control, may be eligible to have these assessed fees waived. Requests for fee reversals must be submitted to Health & Wellness by email within two weeks of the missed appointment.