If you need to cancel an appointment at the Health & Wellness Centre, make sure that you provide enough notice to avoid cancellation fees.
You can cancel an appointment by phone, via appointment reminder or on your online booking account. Do not email the Health & Wellness Centre to cancel an appointment.
For 15-minute appointments, you must cancel at least 4 hours before your appointment starts. Otherwise, the fee is $40.
For 30-minute and 60-minute appointments, psychiatrist appointments, and all workshops, you must cancel at least 48 hours before your appointment or the workshop starts. Otherwise, the fee is $60.
Note: If you have an appointment on a Monday and you wish to cancel it, you must notify us by 4:30 p.m. on Thursday (the week before).
For appointments 90-minutes or longer (including colposcopy), you must cancel at least 72 hours before your appointment starts. Otherwise, the fee is $100.
Unpaid invoices resulting from short notice cancellations or a no-show will result in a hold being placed on your ROSI/ACORN student account. This will impact access to your transcripts.
Students, who are assessed to owe fees, and have missed their appointment due to circumstances beyond their control, may be eligible to have these assessed fees waived. Requests for fee reversals must be submitted to Health & Wellness within two weeks of the missed appointment.