As of February 5, 2024
The U of T St. George Health & Wellness Centre, Scarborough Health & Wellness Centre, Mississauga Health & Counselling Centres (referred to as the Health Centres) aim to ensure appropriate access to all available appointments. This means that we require sufficient notice for appointment cancellations to enable students to rebook these times.
Psychiatry appointments cancellations require 48 business-hour notice. All other appointments require a minimum of 24 business-hour notice.
For example, if you have a Monday morning appointment with a psychiatrist, please notify us by the Thursday morning prior. For appointments with other clinicians, please notify us by Friday morning.
To cancel a scheduled appointment, please call the Health Centre where your appointment was scheduled and leave a voicemail with your name, student number, date and time of your appointment. Late cancellations and no-shows for appointments will both result in a charge/fee as outlined under Late Cancellation and No-Show Fees.
Unpaid invoices/fees will result in a hold being placed on your ROSI/ACORN student account. This hold will not affect your course registration but may impact access to your transcripts or employers’ ability to verify graduation.
To cancel an appointment
Please do not use email to cancel your appointment as our emails are not monitored 24/7. Instead, follow these simple steps:
- For all campus Health Centres, call the Health Centre where your appointment was scheduled and leave a voicemail with your name, student number, date and time of your appointment.
- For UTSG (St. George) only, it is preferred that students use the cancellation feature of the appointment reminder system and if not possible, please phone.
Contact information for each Health Centre
- UTM (Mississauga): Call 905-828-5255.
- UTSC (Scarborough): Call 416-287-7065.
- UTSG (St. George): Call 416-978-8030 or use the appointment reminder system.
Late cancellation and no-show fees
- Fees for appointment types that require 24 business-hour cancellation notice:
- Appointment with family doctor: $40
- Appointment with a nurse: $40
- Longer appointment with family doctor: $60
- Appointment with any of these healthcare professionals: counsellor, social worker, psychologist, registered psychotherapist, medical resident or fellow, dietitian: $60
- Group programs appointment: $60
- Fees for appointment types that require 48 business-hour cancellation notice:
- Appointment with psychiatrist: $100
Fee appeals
If you wish to appeal a charge/fee, please send an email to the Health Centre where the appointment was booked. Include the following information in your email:
- Your full name and student number.
- Explanation and reason for the appeal request.
Direct appeals or questions to the appropriate Health Centre email below. Please allow 5-7 business days for the processing or a response.
UTSG (St. George) fee appeals
Students who are assessed to owe fees, and have missed their appointment due to circumstances beyond their control, may be eligible to have these assessed fees waived. Requests for fee reversals must be submitted to Health & Wellness by email within two weeks of the missed appointment.
For mental health clinic: Email mentalhealth.hwc@utoronto.ca.
For medical clinic: admin.hwc@utoronto.ca
UTM (Mississauga) fee appeals: Email health.utm@utoronto.ca
UTSC (Scarborough) fee appeals: Email health.utsc@utoronto.ca
