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  • About
    • Mission, vision & values
    • Student Life organizational chart
    • Student Life Strategic Plan & Annual Report
    • The Council of Student Services (COSS)
    • How students help guide us
    • Submit a communications request
    • Collaborate with Student Life
    • Submit a compliment, comment or concern
    • Submit an assessment request
    • Contacts for the CAO
  • Departments
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    • Career Exploration & Education
    • Centre for Community Partnerships
    • Centre for International Experience
    • Centre for Learning Strategy Support
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    • Multi-Faith Centre
    • Orientation, Transition & Engagement
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Learn how to register with the office and navigate your academic accommodations.

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Home > Accessibility Services > Face mask accommodations

Face mask accommodations

Go to the Accessibility Services homepage

The University’s mask requirements have been lifted as of July 1, 2022. However, the use of a medical mask in high-density indoor spaces when physical distancing is not possible is strongly encouraged.

U of T expects members of the University community to adhere to the current guideline regarding wearing of face masks when on campus.

We recognize that some students may be unable to wear a face mask due to medical or disability-related reasons. Students who meet eligibility criteria may apply for a mask accommodation due to an identified medical or disability-related barrier(s).

If you are a University of Toronto staff member who needs to apply for a mask accommodation, please contact Health & Wellbeing. Refer to more information about face masks.

  • Eligibility

    Service Eligibility

    You may be eligible to apply for a mask accommodation:

    • If you require accommodation for reasons of disability under Ontario’s Human Rights Code and/or the Accessibility for Ontarians with Disabilities Act, 2005
    • If you have a medical condition including a physical condition, mental health condition, or other health concern that makes it difficult to wear a face mask, including a medical condition that makes it difficult to breathe, or to put on and remove a face mask without assistance, or someone who is unconscious or incapacitated
    • Where the ability to see the mouth is required for communication, if you are a person with hearing loss and/or deafness or if you are the person communicating with a person with hearing loss and/or deafness (provided measures are in place to protect health and safety)
  • Booking and Documentation

    Booking & Documentation

    If you are a student already registered with Accessibility Services, please contact accessibility.services@utoronto.ca or call 416-978-8060 to book an appointment to discuss your mask accommodation with your assigned accessibility advisor.

    If you are not registered with Accessibility Services, follow the guidance below.

    Instructions

    To complete the Request for Mask Accommodation on Campus Form online, you will need to:

    • Log into the secured online form using your UTORid and password.
    • Plan to spend approximately 5 to 10 minutes completing the form.
    • Section 1: Your student information and current course detail will be imported from ROSI/ACORN
    • Section 2: Provide your alternate contact information, if applicable
    • Section 3: Provide information about your disability-related barriers, and any course code information that was not included in Section 1

    Complete the Request Form

    Please review our Policy: Accessibility Services Statement of Confidentiality prior to submitting your application for mask accommodation.

    If you meet multiple mask exemption criteria, please complete your application based on the primary criteria that impacts your ability to wear a mask or other face covering.

    An incomplete form may delay the review of your submission.

    You may not apply on behalf of other individuals.

    Access the Request for Mask Accommodation on Campus Form.

    If you need to access the application in an alternate format (fillable PDF) or have questions, please email accessibility.intakes@utoronto.ca.

    Outcomes & Next Steps

    Once you submit your form, it will be directed to the Accessibility Services intake coordinator. Following a review of the application form, the intake coordinator will follow up with you within 3-5 business days to discuss your application to:

    • Request clarification of details you provided within your application, if needed.
    • Request documentation you may have available about your medical or disability-related barrier(s), if needed.
    • Obtain a completed Notification on How Your Information Will Be Used as Part of the Intake Process. This form is required prior to our scheduling of a consult appointment.  

    Upon receipt of the information above, a consult appointment will be scheduled for you to speak with an accessibility advisor about your request for mask accommodation(s).

    You are not approved for a mask accommodation until you have met with an accessibility advisor and received written notification of your accommodation approval.

    We may ask you to obtain additional documentation following the consultation. We may also need to share your information with the Department of Environmental Health & Safety – University of Toronto.

  • Privacy and Policies

    Privacy & Policies

    University of Toronto Policy on Face Masks

    Joint Provostial and Human Resources Guideline on Face Masks

    Policy: Accessibility Services Statement of Confidentiality

    Policy: Notification on How Your Information Will Be Used as Part of the Intake Process

  • Considerations and Exceptions

    Considerations & Exceptions

    Approved mask accommodations may include conditions or limitations specified by the Department of Environmental Health & Safety – University of Toronto.

Our team assists in navigating disability-related barriers to your academic success at U of T for your on-going or temporary disability. We provide services and supports for learning, problem solving and inclusion.

Contact Us

  • Accessibility Services Reception – We are open for in-person visits!

    455 Spadina Avenue, 4th floor, Suite 400, Toronto, Ontario, M5S 2G8. We're experiencing an exceptionally high volume of emails, phone calls and voicemails at this time. Messages are triaged for urgency, however, we urge students to visit the reception desk in person, if possible. Please note email and voicemail responses may take an extended period of time. Please come into our office if you have an urgent disability-related concern.  
    416-978-8060
    accessibility.services@utoronto.ca
Related Content
  • About COVID-19 mask use
  • VIDEO: ASL Translation: Use of Face Masks
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