THE STUDENT LIFE ESCALATION PROCESS
If you have a concern about a student service located on the St. George Campus, your first step is to talk to the Director of the service.
If your concern has not been resolved after taking this step, your second step should be to contact the Executive/Senior Director of the service.
Our team assists in navigating disability-related barriers to your academic success at U of T for your on-going or temporary disability. We provide services and supports for learning, problem solving and inclusion.
We experience a high volume of inquiries coinciding with key dates, particularly registration deadlines, exam accommodations, and other critical registrarial dates.
Please visit us in person if you have a time-sensitive need.
We are located at:
455 Spadina Ave, 4th floor, Suite 400
Monday – Friday, 9 a.m. – 5 p.m.
(except during scheduled closures)
Learn more about when to connect with Accessibility Services staff >
Use the Accessibility Services Portal to submit requests, track your inquiries and get answers faster. You’ll find everything you need to get support in one place, including:
Get the information you need to register with Accessibility Services at U of T’s St. George Campus. Find answers to your questions and learn about the accommodations, supports and services available to you.
Students registered with Accessibility Services and approved for testing accommodations
must register assessments from August 17 – 22, 2026 with Accommodated Testing Services by August 3, 2026, at 11:59 p.m.
Watch the Registering with Accessibility Services video for an overview of the 3 steps to registering with us.
Get more information on the 3-step registration process >
From note-taking services and one-on-one support to workshops and exam registration, these are just a few ways we can support you. For more, check out our full list of programs and services.
Access note-taking services
Get support from learning strategists, adaptive technologists and peer advisors
Register for an upcoming learning skills workshop
Got questions about registering for Accessibility Services, accessing programs or using your accommodations? Chat online with an Accessibility Peer Advisor or learn more about Peer Advisors and get examples of questions you can ask.
Tuesday, Wednesday and Thursday, 12 – 3 p.m.
Log in with your UTORid to
Learn about the values, principles, practices and procedures that guide our work, and explore our policies and reports.
About Accessibility Services >
Accessibility Services is committed to supporting a culture of respect and well-being.
Review our guidelines on interacting respectfully with our staff >
Drop-in sessions designed for students registered with Accessibility Services to chat with their peers and learn more about using accommodations
Learn more about Accessibility Peer Advisor Drop-in SessionsAttend sessions about Accessibility Services, accommodations, documentation requirements and preparing for university.
Learn more about Accessibility Services Information Sessions & Orientation EventsChoose from a lineup of workshops led by an Accessibility Services Learning Strategist, and designed to empower you with practical tools and strategies for a successful learning experience.
Learn more about Learning Strategies and SkillsPair with an Access Us peer mentor and be part of a supportive community.
Learn more about Access Us Peer Mentorship ProgramMeet up with other students regularly to play games, enjoy light snacks, and discuss mutual interests and topics in a supportive, relaxed and interactive manner.
Learn more about Social GroupsJoin the Accessibility Grad Productivity Group to work with other grad students with accessibility needs, or an ADHD Study Hub to connect with other students with ADHD and practice better study habits.
Learn more about Study GroupsThe ADHD Skills Group is a five-session facilitated learning community for students with Attention Deficit Disorder (ADD) or Attention Deficit Hyperactivity Disorder (ADHD) registered with Accessibility Services.
Learn more about ADHD Skills GroupExplore career-related programming and events for students who self-identify as living with a disability.
Learn more about Navigating Accessibility in CareersA joint effort between students and Accessibility Services staff to advise and inform matters relating to the Accessibility Services office on the St. George campus.
Learn more about Accessibility Services Student Advisory CommitteeThese online modules provide education for staff and faculty who may be working with a student or colleague who has seizures/epilepsy.
Learn more about FACULTY & STAFF: Seizure Education ModulesThis is an annual, free virtual conference to explore the enhancement of equity, accessibility and inclusion within professional programs, specifically in practicums and experiential learning settings.
Learn more about Strengthening Accessibility & Inclusion within Professional ProgramsBecome a volunteer note-taker through our Volunteer Note-taking program. Note-taking is one of the most common academic accommodations given to students registered with Accessibility Services.
Learn more about Volunteer Note-taking
The staff at Accessibility Services can help you navigate U of T and get you the support you need.
Once you submit a complete registration package, you will be scheduled for an intake appointment with an accessibility advisor. You may be referred to an additional resource in our office, such as a learning strategist or adaptive technologist. You might also be interested in attending a group or participating in our peer programming.
Our staff are located both in our central office and on location in faculties and colleges across campus. Contact information for accessibility professionals is listed on this page.
A reminder that our front desk is open for in-person visits. Feel free to drop by if you need assistance in registering with our office or have questions about the services and programs offered to new and returning students.
In-person appointments with your Accessibility Advisor, Learning Strategist or Adaptive Technologist are available and are subject to availability at the point of booking. Virtual appointments continue to be available over the phone or Microsoft Teams audio or video conferencing.
Occasionally, based on caseload numbers, staffing, or the personal circumstances of your advisor (e.g. maternity leave, promotion to a new role in another office, retirement), your accessibility advisor may change throughout the year or the duration of your degree. We aim to provide you with as much communication and transparency as possible when this happens.
We experience a high volume of inquiries coinciding with key dates, particularly registration deadlines, exam accommodations, and other critical registrarial dates.
Please visit us in person if you have a time-sensitive need.
We are located at 455 Spadina Ave, 4th floor, Suite 400 and open Monday – Friday, 9 a.m. – 5 p.m.
(except during scheduled closures)
Learn more about when to connect with Accessibility Services staff >
Use the Accessibility Services Portal to submit requests, track your inquiries and get answers faster. You’ll find everything you need to get support in one place, including forms, FAQs and a place to connect with the reception team.
455 Spadina Avenue, 4th floor, Suite 400
Toronto, Ontario, M5S 2G8
Fax: 416-978-5729
Monday through Friday from 9 a.m. to 5 p.m.
(except during scheduled office closures and University holidays).
Phone lines close at 4:30 p.m.
Need urgent disability-related support? We’re here for you – please drop by Accessibility Services (fastest way to reach us).
We are currently experiencing an exceptionally high volume of emails and voicemails. Messages are triaged by urgency; however, we urge students to visit the reception desk in person if possible, or call (416) 978-8060 (long wait times due to high call volume).
Accessibility Services Reception will be closed:
Accessibility Advisor
416-978-8219
alexa.kirkland@utoronto.ca
455 Spadina Ave Suite 400
Drop-ins are cancelled on Thursday April 16th, Tuesday April 28th, Thursday May 28th
Drop-in Schedule :
(3) 20-minute drop-ins
Drop-in Location:
455 Spadina Avenue, Floor 4, Suite 400
Drop-in Instructions:
Please check Alexa’s email auto-reply as any same-day cancellations will be posted there. We
appreciate your patience regarding cancellations.
Accessibility Advisor
416-946-5409
alexia.sakelaris@utoronto.ca
455 Spadina Avenue Suite 400
Drop-in Schedule:
(6) 15-minute drop-ins per day
Tuesdays. 1:30 p.m. – 3:00 p.m. (drop-in registration opens at 1:00 p.m.)
Wednesdays. 11:00 a.m. – 12:30 p.m. (drop-in registration opens at 10:30 a.m.)
* Please note that drop-ins will not be held on the last Wednesday of every month.
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
On Location Team Lead
416-978-1567
annicka.stabenow@utoronto.ca
455 Spadina Avenue, Suite 400
Accessibility Advisor
416-946-5339
brittany.vanbeilen@utoronto.ca
455 Spadina Avenue Suite 400
Drop-ins are cancelled on August 6th.
Drop-in Schedule :
(3) 20-minute drop-ins per day
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
Accessibility Advisor
416 946 8800
carrie.clayton@utoronto.ca
455 Spadina Avenue Suite 400
Accessibility Advisor
416-978-4954
cathyh.yu@utoronto.ca
On-location at Brennan Hall, 81 St Mary Street, Room BR167B.
Drop-ins are cancelled until March 2nd, 2026.
(4) 15-minute drop-ins per day. Drop-in sessions are In-person and are available on a first-come, first-served basis.
Drop-in Location:
Brennan Hall, 81 St Mary Street, Room BR167B.
Drop-in Instructions:
Students can take a numbered post-it from the door outside of Room BR167B to sign up for a drop-in session.
Accessibility Advisor
416-978-1496
caterina.gambino@utoronto.ca
455 Spadina Avenue Suite 400
Drop-ins are cancelled on May 14th, 21st and 28th.
(4) 15-minute drop-ins per day
Thursdays. 11:00 a.m. – 12:00 p.m. (drop-in registration opens at 10:30 a.m)
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
On-location at First Nations House, 563 Spadina Ave, Room 302
Drop-in is cancelled on May 6th, 2026.
Drop-in Schedule:
(6) 15-minute drop-ins per day
• Mondays, 1:00 p.m. – 02:30 p.m.
• Wednesdays, 1:00 p.m. – 02:30 p.m.
Drop-in Location:
Room 302 at First Nations House- 563 Spadina Ave
Drop-in Instructions:
Students are welcome to sign up for a timeslot by taking one of the numbered magnets on the whiteboard located on the door of room 302. Students are welcome to wait in the work space outside room 302 or can wait in the student lounge (room 313).
Accessibility Advisor and On Location Team Lead, Faculty of Arts and Sciences.
416-946-5568
gretel.silvestre@utoronto.ca
455 Spadina Avenue, Suite 400
Accessibility Advisor
416-978-1609
gaurika.dhussa@utoronto.ca
455 Spadina Avenue Suite 400
Drop-in Schedule:
(4) 15-minute drop-ins per day
Tuesdays. 11:30 a.m. – 12:30 p.m. (drop-in registration opens at 11:00 a.m.)
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
Accessibility Advisor
416-978-8246
gopiha.ramachandran@utoronto.ca
455 Spadina Avenue Suite 400
Accessibility Advisor
416) 978-1533
j.kirk@utoronto.ca
455 Spadina Avenue Suite 400
On Location at University College
Drop-ins are cancelled on June 1st.
Remote Drop-in Schedule:
(4) 15-minute drop-ins per day
Mondays: 1:30 p.m. – 2:30 p.m.
Thursday: 11:30 a.m. – 12:30 p.m.
Drop-in Format:
Microsoft Teams or Phone
Drop-in Instructions:
Accessibility Advisor and Team Lead
416-946-0527
jordana.bengall@utoronto.ca
455 Spadina Avenue Suite 400
Drop-ins are cancelled on June 18th, 25th; July 16th, 23rd; August 13th.
(4) 15-minute drop-ins per day
Thursdays. 11:15 a.m. – 12:15 p.m. (drop-in registration opens at 10:45 a.m)
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
Accessibility Advisor
416-978-4132
j.famutimi@utoronto.ca
455 Spadina Avenue Suite 400
Drop-in Schedule:
Drop-ins are cancelled on December 9th, 2025.
(4) 15-minute drop-ins per day
Tuesdays. 1:30 p.m. – 2:30 p.m. (drop-in registration opens at 1:00 p.m.)
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
Accessibility Advisor
416-946-3970
krysta.halliwell@utoronto.ca
On location at Galbraith Building, 35 St. George Street.
Drop-ins are cancelled until further notice.
Accessibility Advisor
416-946-8586
ml.shade@utoronto.ca
On-location at Woodsworth College (WDW) & Transitional Year Programme (TYP)
Drop-In Schedule:
Please note:
Instructions:
Accessibility Advisor Medicine, SLP/OT/PT, Radiation Science
416-978-7179
maryamm.masood@utoronto.ca
Drop-in Schedule:
Drop-ins are cancelled between February 16th to March 23rd, inclusive. Students are advised to request an appointment via the Accessibility Services Portal.
(3) 20 minute drop-ins per day
Drop-in Location:
Office of Learner Affairs, C. David Naylor Building, 6 Queen’s Park Cres W, Toronto, ON M5S 3H2. Room 316
Drop-in Instructions:
Accessibility Advisor
(416) 978-8060 (main line)
accessibility.services@utoronto.ca
Accessibility Advisor
416-946-5556
michael.mercer@utoronto.ca
Victoria College
On-location at the Goldring Student Centre (150 Charles Street West)
DROP-IN HOURS: In-person, 15-minute, drop-in appointments are available on a first-come, first-served basis:
Drop-in Location:
Goldring Student Centre, Office 211
150 Charles Street West
Toronto, ON M5S 1K5
Drop-in Instructions:
Students can take a numbered Post-it from the door and email the advisor at michael.mercer@utoronto.ca indicating their number. Please wait in the nearby seating area for the number on your Post-it to be called. If there are no Post-its left on the drop-in sign, there are no more drop-in slots available. Please book an appointment or come back for drop-ins another day.
Accessibility Advisor - Nursing, Pharmacy, Dentistry, and Public Health.
416-978-5171
mohammad.alharoun@utoronto.ca
Lawrence S. Bloomberg Faculty of Nursing
155 College St. Room HSB335
Toronto ON M5T 1P8
Drop-in Schedule:
Accessibility Advisor
416-978-1561
nicole.ranieri@utoronto.ca
On-location at Innis College, Innis Residence, Rm. 127 A, 111 St. George Street.
Drop-in appointments:
15-minutes in length, in-person only.
Location: Innis College Residence, 111 St. George St., Room 127A (Please sign up at Innis Residence front desk.)
Date/time: Wednesdays 10:30-11:30 AM and Thursdays 3:00-4:00 PM
*Please note that there are no drop-ins on the last Wednesday of each month*
Drop-ins are cancelled on: May 14th; June 17th, 18th, 24th and 25th; July 1st and 2nd.
Accommodations Specialist for Practicums/Placements/Laboratories
416-978-1724
pearl.levey@utoronto.ca
455 Spadina Avenue, Suite 400
Accessibility Advisor
416-978-8591
ra.tam@utoronto.ca
On Location Accessibility Advisor – Trinity College, Faculty of Music, Faculty of Information Studies, and Rotman MBA
Drop-in Schedule:
(4) 15-minute drop-in per day
Mondays 2pm-3pm
Drop-in Location:
455 Spadina Avenue Suite 400 4th Floor
Wednesdays 2pm-3pm *Please note that there are no drop-ins on the last Wednesday of each month*
Drop-in Location:
6 Hoskin Ave, Trinity College Academic Resource Centre (basement level) Rm 001
Drop-in instructions:
Please check Rachel’s email autoreply before attending drop-in for any same-day cancellations. These appointments are for time-sensitive communications/questions. If you need more time, please book an appointment through our Accessibility Services Portal.
Once you arrive, please take a number card off my door and wait. The numbers will be called in order of arrival. If there are no number cards left on the door, there are no more drop-in slots available.
Accessibility Advisor
416 978 0539
sabrina.paglia@utoronto.ca
455 Spadina Avenue Suite 400
Note: Drop-ins are cancelled on May 14th, 20th; June 10th and 18th.
Drop-in Schedule:
(3) 20-minute drop-ins per day
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
Drop-ins are offered in person only and are subject to availability.
Accessibility Advisor
accessibility.services@utoronto.ca
Faculty of Law
Daniels Faculty of Architecture, Landscape and Design
Drop-in Instructions:
Registered students may email advisor to schedule a 15-minute in-person/phone/virtual appointment, subject to availability.
Accessibility Advisor and On Location Team Lead, Graduate and Professional Faculty Programs.
416-978-7916
sezgi.ozel@utoronto.ca
455 Spadina Avenue, Suite 400
Accessibility Advisor
416-978-7499
shayna.goldberg@utoronto.ca
Drop-in Schedule:
(3) 20-minute drop-ins per day
Note: Drop-ins are cancelled until March 10th and March 12th.
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
Accessibility Advisor
416-978-7451
s.nnaakirya@utoronto.ca
455 Spadina Avenue Suite 400
Drop-in Schedule:
(6) 15-minute drop-ins per day
Tuesdays. 1:30 p.m. – 3:00 p.m. (drop-in registration opens at 1:00 p.m.)
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
Accessibility Advisor and Team Lead
416-946-8026
suzette.mclarty@utoronto.ca
455 Spadina Avenue, Suite 400
Drop-ins are cancelled until further notice.
Accessibility Advisor
416-978-7895
vivien.chan@utoronto.ca
New College
On-location at Wetmore Hall 300 Huron St., Room 125.
Drop-in Schedule:
(4) 15-minute drop-ins per day
* Drop-ins are cancelled on February 24th, 2026.
Drop-in Location:
Wetmore Hall 300 Huron St., Room 125.
Drop-in Instructions:
Students are welcome to sign up for a drop-in session by taking a number from the door on WET Room 125. Students can be seated in the waiting area in front of the Registrar’s office or wait in the hallway until their number is called.
Accessible and Inclusive Learning Strategies Team Lead
416-978-1902
reginald.oey@utoronto.ca
455 Spadina Avenue, Suite 400
Learning Strategist
416-978-0325
katherine.rowland@utoronto.ca
455 Spadina Avenue, Suite 400
Student Support Coordinator
416-946-8578
taite.lehov@utoronto.ca
455 Spadina Ave, Suite 400.
Drop-ins are cancelled until October 3rd.
Drop-in Schedule for Winter 2025:
(3) 20-minute drop-ins per day
Drop-in Location:
455 Spadina Avenue, 4th floor, Suite 400
Drop-in Instructions:
Drop-ins are offered in person only and are subject to availability.
Adaptive Technologist
416-978-0356
lake.porter@utoronto.ca
455 Spadina Avenue, Suite 400
Adaptive Technologist
416-978-1564
steve.crane@utoronto.ca
455 Spadina Avenue, Suite 400
Director, Accessibility Services
416-946-7928
michael.nicholson@utoronto.ca
455 Spadina Avenue, Suite 400
Assistant Director, Accessibility Services
416-978-1534
sarah.kloke@utoronto.ca
455 Spadina Avenue, Suite 400
Assistant Director
416-978-5305
sarah.goodfield@utoronto.ca
455 Spadina Avenue Suite 400
Intake Coordinator & Team Lead, Accessibility Services
Indigenous Liaison & Administrative Assistant
Accommodations Administrator
416-978-1497
accommodations.admin@utoronto.ca
455 Spadina Avenue, Suite 400
Accommodations Administrator
416-946-5555
accommodations.admin@utoronto.ca
455 Spadina Avenue, Suite 400
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The Division of Student Life
– University of Toronto
