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COVID-19 Health & Wellness FAQs

Companion pages: Health & Wellness COVID COMPASS and Health & Wellness updates

  • Yes, the Health & Wellness Centre on the St. George Campus is open. We are offering virtual appointments. Please call 416-978-8030 first to make an appointment.

    As we navigate these challenging times, the Health & Wellness Centre is here for you and adapting to meet your needs while keeping you safe.

    If you are in Ontario:

    If you’re still in Ontario and don’t have access to your primary care physician, you can receive care from us through secure videoconferencing or phone.

    You can now book appointments with family physicians, nurses, psychiatrists, psychologists, social workers and dieticians through our virtual care model. Group appointments and workshops will be available via videoconferencing.

    If you are out of the province:

    If you’re out of the province, please seek health care where you are. If you’ve been receiving care from us and are having difficulty finding care in another province, please contact us to discuss your options and next steps.

  • Call 416-978-8030. Please don’t come to Health & Wellness before you call.

    Our call volume is high. We appreciate your patience. Can’t wait? Leave a detailed voicemail and we will return your call ASAP.

    By April 9, 2020, you’ll be able to go online to book appointments with a family physician. If you have a MEDEO online booking account, you’ll be able to book an appointment that way.

     

  • No. Health & Wellness is not providing assessment or testing for COVID-19. For information about Toronto Region COVID-19 Assessment Centres, visit toronto.ca.

  • No. Please call to make an appointment at 416-978-8030.

  • Right now, all appointments are virtual – either via videoconferencing or by phone, unless your clinician has made other arrangements with you.

    In most cases, after you book the appointment, your health-care provider will contact you with instructions (via email or phone) if they’re able to meet with you through virtual means, including videoconferencing.

    We have adopted a virtual care delivery model through secure and proven technology such as OTN, Medeo Virtual Care and Microsoft Teams.

    *If you had already received instructions from your care provider about your appointment, please follow those instructions.

    Our clinic phone number may display as “blocked number” or “private number” or “University of Toronto”. If you’re using a mobile device, please make sure your phone settings allow unknown callers.

    Check your U of T email account regularly. Check your junk mail folder too, as emails may mistakenly be filed as junk.

    If you experience difficulties with an over-the-phone appointment, please contact us as soon as you can to make an alternative arrangement.

    For your virtual appointment, please make sure you find a private place where you can comfortably discuss your care with your health-care provider.

    Learn more about secure virtual care platforms:

     

  • In-person care that demands close contact between patients and a health-care professional has been paused, unless deemed required by your health care provider.

    If you have cold or flu-like symptoms, we are able to offer virtual care.

    Ongoing mental health care will be delivered via video teleconference or phone meetings; this includes new mental health assessments. If we determine the need for an in-person assessment or treatment we will discuss options with you.

  • In-person care that demands close contact between patients and a health-care professional has been paused, unless deemed required by your health care provider.

    Non-essential services such as periodic health visits, wart treatments, form completions that require a physical exam or PAP smears aren’t being provided right now. We don’t provide COVID-19 screening or tests. Other services that aren't available at this time, with some exceptions, include:

    • Gardasil 9 injections: Due to Ontario Public Health's recommendation to postpone non-essential face-to-face care during COVID-19, Gardasil 9 injections aren’t available at this time. If you have already received a dose (or two) of the Gardasil 9 vaccine and are due for your next dose, we will continue injections when we resume non-essential in-person appointments. Although the recommended schedule for Gardasil 9 is two months between the first and second dose and four months between the second and third dose, the overall recommendation is to complete the series within one year. If the schedule is interrupted, the Canadian Immunization Guide recommends continuing with the series where you left off instead of restarting the process. Clinical studies suggest that longer intervals between the first and second dose does not decrease the immune response.
    • Immunization forms/Tuberculosis (TB) test: Immunization forms and TB test appointments are deferred and not being booked unless a student’s school placement in a health-care setting will start within the next four weeks. If this applies to you, call to make an appointment with a nurse. If a TB test isn’t required, you’ll be sent a Medeo message and asked submit your immunization from and immunization records though the medeo message. You will then have a phone appointment with the nurse. NOTE: Some clinical placements have been cancelled. Before calling to book, please confirm that your placement is going ahead as scheduled.
    • Other routine vaccinations: We aren’t administering routine vaccinations at this time. If you require a vaccine in order to attend a school placement starting within the next four weeks, please call Health & Wellness to book an appointment.
    • Other injections: If you feel you need to receive a medically necessary injection, please call Health & Wellness to discuss your situation with the nurse.
    • Walk-in mental health visits & emergency mental health visits: Walk-in mental health visits and emergency mental health visits aren't available at this time. If you’re experiencing a mental health emergency, please go to your nearest hospital emergency department or the Centre for Addiction and Mental Health at 250 College Street.
  • No. Right now, all appointments are virtual – either via videoconferencing or by phone, unless your health-care provider has made other arrangements with you.

  • A virtual appointment is an appointment over the phone, or using a secure videoconferencing platform such as OTN, Medeo Virtual Care or Microsoft Teams.

    Phone appointments:

    • Your health-care provider will call you on the phone number you provide.
    • Find a quiet place where you can have a private conversation about your care.
    • Be ready for your appointment 10 minutes prior to anticipated start time.

    Our phone number may display as “blocked number” or “private number” or “University of Toronto” If you’re using a cellphone, make sure your phone settings allow unknown callers.

    If you’ve waited for 15 minutes after your anticipated start time and haven’t received a phone call, call our office at 416-978-3080. Email info.hwc@utoronto.ca if the phone line is busy and you can't get through.

    If your phone number has changed in the last six months, please contact us to update your phone number.

    Appointments using videoconferencing:

    You’ll receive an invitation from your health-care provider. The email invitation would come from OTN or Medeo on behalf of your health-care provider.

    Through virtual appointments, you can talk over secure video and share files and messages from anywhere (as long as you have high-speed internet) on your phone, tablet or computer.

    Learn more about virtual care platforms:

  • The best option is to book a phone or video appointment with your regular physician at the Health & Wellness Centre. We can send your prescription to your pharmacy.

    Please have your pharmacy information including address, fax number and phone number available prior to your appointment.

    The other option is to ask your pharmacy to fax a refill request to us. We’ll call you or work directly with the pharmacy. We can only approve prescription refills within Canada. If you’re out of the country, you’ll need to seek a prescription from a local physician.

  • If you’re experiencing cold or flu-like symptoms, please stay home.

    If you’re feeling distressed but aren’t in need of medical care, please consider U of T My SSP or the Good2Talk helpline.

    Call, text or chat with a counsellor at U of T My SSP. Service is available 24 hours a day, 7 days a week in multiple languages.

  • If you’ve travelled back home, you should seek care from a health-care provider in the province you’re in. Call your health-care provider first to make an appointment.

    If you’ve been receiving care from us and are having difficulty finding care in another province, please contact us to discuss your options and next steps.

  • Yes. Please call us 416-978-8030. Please do not come to the clinic in person.

  • As of March 18, 2020, our hours of are Monday to Friday, 9 a.m. to 5 p.m.

  • We’re more concerned about your wellness during this difficult time. We’ll waive the cancellation fee if you’re unable to attend your appointment.

    If you’d like to pay for previous outstanding fees, we can take your payment over the phone. Please do not come to the clinic.

    Call 416-978-8030. Our phone line is open Monday to Friday 9 a.m. to 4:30 p.m.

    The Health & Wellness Centre does not have the ability to accept online payment.

  • Yes. Mental health appointments are primarily being offered over-the-phone or through video counselling. Some appointments may still occur in-person, but will be determined on a case-by-case basis with your clinician.

  • If you’ve been advised by a public health authority that you’ve tested positive for COVID-19 please contact ess.occhealth@utoronto.ca immediately. Please also contact your regular health-care provider to inform them.

  • If you develop symptoms that you’re concerned about, please call Telehealth (1-866-797-0000) or your regular health-care provider (i.e. your family physician) to advise them that you have COVID-19 symptoms that are worsening. They can provide you with advice on next steps.

    Seek medical attention immediately if you develop symptoms such as difficulty breathing or shortness of breath, persistent pain or pressure in the chest, confusion or inability to rouse, or bluish lips or face.

    Get fast, free medical advice through Telehealth Ontario: Call 1-866-797-0000 or visit ontario.ca/page/get-medical-advice-telehealth-ontario.

  • No. You don’t need a verification of illness from a health-care provider if you have a cold or flu-like symptoms.

    The University has advised all students to record all cold or flu-related absences, as well as self-isolation absences, through the Absence Declaration tool on ACORN.

  • In response to COVID-19, the university has announced that doctor's notes, also known as Verification of Illness, are temporarily not required.

    If you miss academic activities due to illness, you don't need a doctor's note. Please record any absences on ACORN.