Check here for all of our policies related to privacy, cancellation fees and more.

Fees for immunizations, birth control and other incidental medical services are also covered here.

 

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Contents

Privacy Health & Wellness is bound by PHIPA and professional standards and ethics to safeguard your privacy
Eligibility Services are available to all University of Toronto students who have paid the appropriate incidental fees
Cancellation policies If you will miss an appointment, contact us as soon as possible to avoid paying a short-notice cancellation fee
Fees: Documentation Displayed are the fees for documentation services
Fees: Immunization These are the immunizations we administer and associated fees
Fees: Birth control Birth control can be purchased at the Accounts Office at the Health & Wellness Centre
Other fees Fees for other health services
Make a complaint Email Janine Robb, Executive Director of Health & Wellness at St. George campus

Privacy statement

To safeguard your privacy and the confidentiality of your personal health information, the clinicians and staff of the Health & Wellness Centre are bound by Ontario’s Personal Health Information and Protection Act, the University of Toronto’s Privacy and Security Policy, and professional standards.

By requesting care from clinicians at Health & Wellness Centre, you consent to the collection, use and disclosure of your personal health information for purposes related to your care. Other purposes, including the Mandated Leave Policy (PDF), require your express consent.

The Health & Wellness Centre uses up-to-date safeguards to assist clinicians and staff in protecting patient health information. However, the law does require clinicians to disclose personal health information to authorities in or outside the university, if:

  • there is concern that you may physically harm yourself or someone else
  • you reveal potential child abuse or neglect
  • you report sexual abuse by a member of the Ontario College of Social Workers and Social Service Workers, or a regulated health professional
  • your physician determines that you to have a medical condition that impairs your ability to operate a motor vehicle

These situations are unique and rarely happen.

You have the right to see your personal health records and to obtain copies of these records. Please speak to your clinician if you have any concerns about the accuracy of your personal health records.

If you’d like to discuss this privacy statement in more detail, or have specific questions or complaints about how your information is handled, please speak to Janine Robb, Executive Director Health & Wellness, at (416) 978-6316 or contact the University’s Freedom of Information and Protection of Privacy Coordinator, Kelly Carmichael, at 416 946-7303 or kelly.carmichael@utoronto.ca.

Eligibility for services

Who is eligible for services?

  • Full-time and Part-time University of Toronto Undergraduate and Graduate students who have paid the appropriate incidental fees.
  • Toronto School of Theology students at Emmanuel College in the conjoint full-time basic degree program (undergraduate)
  • Students in the School of Continuing Studies English Language Program (identified by a student card)*

Eligible students typically have access to the services for the current academic year, i.e. from September 1 to August 31 of the following year. Eligibility for services continues to the end of August. This means that students are still eligible during summer months when they are not enrolled in classes or are graduating.

*Students in the School of Continuing Studies English Language Program have access to the services for the duration of their course (4 weeks to 12 weeks) while their health insurance coverage is valid. Visit the Health Insurance and Services web page for more information on Health Insurance for this group of students.

In addition, when accessing our services, eligible students must also provide proof of valid health insurance coverage. Examples of health insurance coverage are OHIP, other provincial health insurance plans, or the University Health insurance Plan (UHIP). Students must bring their student card (TCard) and proof of valid health insurance coverage when booking an appointment or checking in for an appointment.

Students who are new to University of Toronto but require service when they arrive in August (before classes start) will be asked show proof of tuition payment or registration.

Who is not eligible for services?

  • Post-doctoral fellows
  • Spouse or common-law partner of a student
  • Children (under 18 years old) of a student
  • Toronto School of Theology students in the advance degree program

Graduate students who are on suspension or leave may be granted limited access, on a case-by-case basis by consultation with a clinician. Please contact us to discuss.

Not sure about your eligibility?

If you are not sure, please contact us to discuss.

Cancellation policies

If you need to cancel an appointment, follow the proper cancellation policy to avoid any fees and to free up time for other students using the clinic.

Fees: Documentation services

If you need documents for any of the following reasons, these services are considered a "third-party request" and are not covered by OHIP or UHIP. 

  • Employment, e.g. Medical Absence Form

  • Volunteering

  • Health club, association or camp

  • Insurance

  • Driver’s license

These are the common requests. For services not listed below, contact us for more information.

  • Immunization Form – For school: $25, each additional set $10

  • Immunization Form – Non-school related, e.g. work, volunteering, third-party requests: $35, each additional set $10

  • “Third-party request” for full physical or general examination: $100

 

Release of medical records

  • $30 for up to 20 pages and $0.25 per page thereafter

  • $10 charge for postage and handling (additional postage charge may apply for US and International mailing)

  • Xpresspost shipping (with a tracking number) is available for an additional charge (minimum $15)

See Authorization of Release of Medical Information to find out how to request your medical records.

Tuberculosis (TB) testing and documentation

A TB skin test will tell you if you have been exposed to the TB bacteria. Only medically necessary TB skin tests are covered under OHIP (source: City of Toronto Communicable Disease Control).
Learn more about TB Testing.

1. Non-school related TB testing, e.g. work, volunteering, third-party requests:

  • $40 for each step, Immunization Form is $35 extra

2. School-mandated TB testing (for professional program, e.g. Dentistry, Medicine, Nursing, or school-related placement):

You must provide supporting documents, e.g. official letter on department letterhead, otherwise you will be charged the fee(s) for non-school related TB Testing (see above).

  • $15 for documentation, Immunization Form is $25 extra

 

All fees and prices are subject to change without notice. While we make every effort to provide you with the most accurate, up-to-date information, errors may occur.

Fees: Immunization

  • Gardasil9: 3 shots at $175 each
  • Hepatitis A: $55 / dose
  • Hepatitis A and Typhoid: $95 / dose
  • Hepatitis B: $30 / dose
  • Japanese Encephalitis: 2 doses at $220 each (must pay for the 2 doses at once)
  • Meningitis: $110 / dose
  • Rabies: 3 doses at $220 each (must pay for all 3 doses at once)
  • Twinrix (Hepatitis A and B combined): 3 doses at $60 each
  • Typhoid Fever: $35 / dose
  • Yellow Fever: $150 / dose

*All fees and prices are subject to change without notice. While we make every effort to provide you with the most accurate, up-to-date information, errors may occur.

Fees: Birth control

Birth control may be purchased at the Accounts Office at the Health & Wellness Centre. Please note that only Debit or Credit Cards are accepted. We do not accept cash.

  • Alesse: $15 / pkg
  • Cyclen: $25 / pkg
  • Diane 35: $27 / pkg
  • Lolo: $15 / pkg
  • Marvelon 21: $15 / pkg
  • TriCyclen: $15 / pkg
  • TriCyclen Lo: $15 / pkg
  • Yasmin: $18 / pkg
  • Yaz: $20 / pkg

*All fees and prices are subject to change without notice. While we make every effort to provide you with the most accurate, up-to-date information, errors may occur.

Emergency contraception

  • Plan B (must see doctor first) | $20

 

Other contraception products

  • Depo-Provera: $25 / dose
  • Evra Contraceptive Patch: $15 / pkg
  • Jaydess: $300
  • Kyleena: $375
  • Mirena: $375
  • Mona Lisa: $65
  • NuvaRing: $15 / month

Other health service fees

  • Personal travel: $40
  • Academic travel: $30 (You must provide official letter indicating that travel is for coursework.)
  • Crutches: $50

*All fees and prices are subject to change without notice. While we make every effort to provide you with the most accurate, up-to-date information, errors may occur.

Make a complaint

If you would like to register a complaint about the care you have received or other aspects of our service, please send an email to Janine Robb, Executive Director of Health & Wellness at St. George campus.

Generally, your name and other relevant personal information is necessary to help resolve your complaint. All complaint information is strictly confidential as is other health information. We may require your consent to proceed with investigating and resolving a complaint.

Email should be sent to: janine.robb@utoronto.ca