Important information for patients and visitors; updated March 25, 2020

On March 10, 2020, the World Health Organization declared a global COVID-19 pandemic. This means that this novel coronavirus has spread across the world.

If you have an upcoming appointment, please review this important information before coming to the Health & Wellness Centre.

Clinic hours are now Monday to Friday, 8:45 a.m. to 5 p.m. Starting Wednesday, March 18, 2020 there will be no evening hours.

If you have a cold or flu like symptoms

If you have a cold or flu like symptoms, you do not need a doctor’s note or Verification of Illness (VOI). You can now self-declare on ACORN.

If you have a fever, cough, shortness of breath, sore throat, runny nose or one or more of these symptoms

If you have any of the following symptoms, you should reschedule your appointment.

  • fever
  • cough
  • shortness of breath
  • sore throat
  • runny nose

If you have one or more of these symptoms, please call Health & Wellness reception at 416-978-8030 to talk to the staff about:

  • whether you need health care at this time
  • rescheduling your appointment or other options
  • any concerns you have with delays in your care
If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it

If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care:

If you are feeling distressed, talk to someone right NOW

24/7 emergency counselling services:

U of T MySSP | 1-844-451-9700. Outside of North America, call 001-416-380-6578. Culturally-competent mental health and counselling services in 146 languages for all U of T students.

Good2Talk Student Helpline | 1-866-925-5454. Professional counseling, information and referrals helpline for mental health, addictions and students well-being.

Find more resources at Feeling distressed?.

Testing for COVID-19

Please note that Health & Wellness does not provide testing for COVID-19.

Assessment centres across the city (more will become available):

Women’s College Hospital – COVID-19 screening centre

76 Grenville Street, Toronto, ON; use the North East entrance located on Grosvenor St.

7 days a week starting Sunday, March 15 9 a.m. to 5 p.m.

North York General Hospital – COVID-19 screening centre

4001 Leslie Street, Toronto ON; enter through Emergency doors and turn left.

Phone: 416-756-6000

  • General inquiries about COVID-19: 416-469-7744

Michael Garron Hospital – COVID-19 screening centre

825 Coxwell Avenue, Toronto, ON; entrance is off of Mortimer Avenue, west of the Emergency Department.

Open daily from 12 – 8 p.m. by appointment only. Book an appointment: 416-469-6858

The Health & Wellness Centre is aware of the unique and important role we play in the wellbeing of all students. Our healthcare team has been adapting to the changing landscape related to COVID-19.

Any non-urgent appointments should be rescheduled until the burden on our health care system becomes less acute.

As a short-term solution, individuals who are already under the care of Health & Wellness will have their cases reviewed to assess whether future appointments can be managed by a phone visit with one of our clinicians. Health & Wellness is exploring the availability of video options for the near future. For example, we are endeavouring to provide services including some counseling, prescription refills and test results, without the physical presence of students in our clinic.

See answers to frequently asked questions about COVID-19 and Health & Wellness.

We appreciate the cooperation of all students as we work together to keep our campus and wider community safe. This is a rapidly evolving situation and we value your patience as we develop new protocols.

Questions and concerns can be answered via the clinic’s main line at 416-978-8030 or via email at info.hwc@utoronto.ca or mentalhealth.hwc@utoronto.ca.

Absence Declaration Tool available on ACORN

Students will need to record all cold or flu-related absences, as well as self-isolation absences, through the Absence Declaration tool on ACORN*.

Find the tool under the Profile and Settings menu at www.acorn.utoronto.ca.

*Some divisions have alternate or supplementary requirements, please contact your Registrar’s Office if you have any questions.

Visit utoronto.ca/coronavirus for more information and FAQs.

Protect yourself and others by preventing the spread of COVID-19

The best way to protect yourself from viruses is to wash your hands frequently, using soap and water for at least 20 seconds each time, or use an alcohol-based hand sanitizer.

Avoid touching your eyes, nose or mouth with unwashed hands, and try not to have close contact with people who are sick.

Protect yourself and others by staying home if you feel sick and by covering your mouth and nose with your arm when you sneeze or cough.

After you use a tissue, throw it away and wash your hands. Always clean shared objects and surfaces.

Stay on top of your health by eating well, getting enough rest and staying hydrated.