If you are experiencing an issue with your landlord, these resources will give you the information and guidance you need to help resolve the situation.

Legal Advice

The Law Society Referral Service

  • Purpose: Online service that refers you to a lawyer in your area
  • Services: A lawyer in your area can give you a free consultation for up to 30 minutes. You can ask for a lawyer who speaks your language or a lawyer who accepts Legal Aid certificates. If you are unable to use the online service (i.e. you are in a shelter or remote community without access to internet), you can also call them on the crisis line. This line is available from Monday to Friday, 9 a.m. – 5 p.m.
  • Toll-free crisis line: 1-855-947-5255
  • Toronto area crisis line: 416-947-5255

Downtown Legal Services (DLS)

  • Purpose: Assists tenants in raising concerns, negotiating with landlords, and applying before the Landlord and Tenant Board and the Human Rights Tribunal of Ontario. Does not provide legal assistance to landlords or for tenant versus tenant disputes.
  • Services:
    • Rent disputes
    • Repair and maintenance issues
    • Harassment
    • Illegal charges
    • Eviction
    • Human Rights issues related to housing
    • Enforcement of compensatory housing orders in Small Claims Court
  • Phone: 416-934-4535

Community Legal Clinics

  • Purpose: Community legal clinics provide information, advice and representation on various legal issues, including housing and social assistance. Some legal clinics do not handle all of these issues, but staff may be able to refer you to someone who can help. Community legal clinics are staffed by lawyers, community legal workers and sometimes law students.
  • See a list of community legal clinics in your neighbourhood.

Tenant Education, Information and Resources

Housing Services

  • Purpose: Helps students navigate their options and assess which resources best suits their needs
  • Phone: 416-978-8045

Federation of Metro Tenants’ Association

  • Purpose: Non-profit organization that advocates for better rights for tenants by providing information and education
  • Services: Free telephone counseling service for tenants in Toronto for questions related to the Residential Tenancies Act (RTA). Counselling includes information, referrals and workshops.
  • Phone: 416-921-9494

Centre for Equality Rights in Accommodation (CERA)

  • Purpose: Not-for-profit charity that defends housing rights and human rights by educating individuals and communities, advancing progressive and inclusive housing law and policy, and providing legal information and services to marginalized Ontarians
  • Services:
    • Provides educational materials and programs to tenants, landlords, and service providers across Ontario
    • Offers direct services to tenants facing eviction or housing discrimination

St. Stephen’s Community House – Mediation Services

  • Purpose: Community mediation service that helps you change the way you communicate during conflict and provides a new approach to conflict resolution when in a disagreement with a neighbour, roommate, or family member
  • Phone: 416-925-2103 ext. 1229
  • Email: intake@sschto.ca

Community Legal Education Ontario (CLEO)

  • Purpose: Provides clear, accurate and practical legal rights information to help people understand and exercise their legal rights
  • Services:
    • Question and answer modules on housing legal problems
    • Extensive collection of legal information resources and publications available in a variety of languages