Thank you for participating in ASKme Anything!

By Sarah Etienne

This September, more than 3,000 campus-related questions were answered through the ASKme Anything campaign – and we couldn’t have done it without you!

You helped students find their way to classes, discover where to eat, find specific services, and more. By wearing an ASKme button, staff, faculty and upper-year students were the friendly faces that new students needed as they got to know the St. George campus.

From pop-up booths at busy locations to the online tool and social media shoutouts via #AMAUofT, new students were made to feel at home in their new community and that’s always our top priority.

If you would like to be an ASKme partner or host a booth of your own, please contact Diana Scattolon at diana.scattolon@utoronto.ca.

Posted: September 15, 2017

Student getting assistance from ASKme Student Ambassador at an outdoor booth

ASKme Anything, U of T!

By Sarah Etienne

For almost a decade, ASKme has been welcoming new students to the St. George campus. This fall, we’re celebrating these years of service by building on the ASKme Anything campaign. We’re using #AMAUofT on social media to answer new students’ most pressing questions about life at U of T.

Students can use the hashtag to ask questions wherever they are, while pop-up booths will still be in high-traffic areas on campus to act as an in-person resource for incoming students.

“We want to welcome new students to the St. George campus,” says Sandy Welsh, Vice-Provost, Students. “The website and online answer tool are important because they help students navigate their new home, but it’s also the participation of faculty and staff that is critical to our success. We all have a role to play in the student experience, and students need to know that we’re always willing and able to help.”

By sharing knowledge of the campus and its many resources, staff and faculty get the opportunity to guide students and help them find what they need to know. And you don’t need to have all the answers, either. The online tool has an FAQ guide that helps staff and faculty find the right information at the right time.

Again this fall, the University of Toronto Scarborough has its own ASKme program. There, too, students can find staff and faculty wearing the ASKme button, knowledgeable students at information booths around campus and an ASKme Hub located in the Student Centre, Room SL157.  

Taking part is as simple as wearing an ASKme button or sticker to identify that you’re available to answer questions. Your participation will make a big difference for new students.

Wear your ASKme button from September 5 - 11.  Visit uoft.me/askme to download the Staff Guide to Students' FAQ or to use the online answer tool.

ASKme is a partnership between Human Resources & Equity and Student Life. Contact Diana Scattolon at diana.scattolon@utoronto.ca or 416-946-7752 for more information.

Posted: September 1, 2017

Student ambassadors at ASKme booth on St. George campus

ASKme Archive 2016

ASKme Anything a resounding success

by Sarah Etienne

This September, thousands of questions were answered by staff, faculty and students as we welcomed newcomers to U of T.

From pop-up booths at busy locations around campus to the online tool and social media shoutouts via #AMAUofT, new students were made to feel at home in their new community – and we couldn’t have done it without your help.

You helped students find their way to classes, discover where to eat, how to find specific services on campus, and more. It was you, wearing an ASKme button or sticker, who were the friendly faces that new students needed to feel at home on their new campus. In fact, many of you showed your participation not just by helping students, but by wearing your ASKme Anything buttons, too!

Our photo challenge was a fun way to celebrate the new academic year and we’re proud to announce that Carol Rolheiser, Director, Centre for Teaching Support & Innovation and Professor, Teaching & Learning at the Ontario Institute for Studies in Education, has won a U of T mug and gift card for submitting her wonderful photo!

Congratulations Carol, and thank you to everyone who participated. We can’t wait to see what next year brings!

If you would like to be an ASKme partner and host a booth of your own, please contact Diana Scattolon at diana.scattolon@utoronto.ca.

Posted: September 29, 2016
Photo: Carol Rolheiser, Director, CTSI, and Professor, Teaching & Learning, OISE
Photo credit: Wes Adams/CTSI

Photo of Carol Rolheiser

ASKme Anything welcomes new students to campus September 6 to 16

by Sarah Ryeland

This fall, #AMAUofT is the hashtag to know. It’s linked to the ASKme program, answering new students’ most pressing questions about life at U of T.

For the past eight years, staff, faculty and upper-year students have worn buttons and been stationed at booths around campus at the beginning of September, talking to new students and helping them make a  smooth transition to U of T.

This year, #AMAUofT is complementing the online answer tool and the in-person volunteers around campus. Students can use the hashtag – which stands for "Ask Me Anything about U of T" – to ask questions wherever they are. Pop-up booths will still be in high-traffic areas on campus to act as an in-person resource for incoming students.

“Over the past eight years, the ASKme program has been a resounding success,” says Lucy Fromowitz, Assistant Vice-President, Student Life. “With the addition of a new website and robust online answer tool, the program continues to help students feel at home on the St. George campus, creating a warm and welcoming environment. But it’s also the participation of faculty and staff that is critical to our success. Students need to know that we’re always willing and able to help.”

By engaging new students, and sharing knowledge of the campus and its many resources, staff and faculty get the opportunity to guide students and help them find what they need to know. And this year, those who take a selfie wearing the ASKme button and share it on social media using #AMAUofT are eligible to win great prizes.

And you don’t need to have all the answers – the online tool has an FAQ guide that helps staff and faculty find the right information at the right time.

Again this fall, the University of Toronto Scarborough has its own ASKme program. There, too, students can find staff and faculty wearing the ASKme button, knowledgeable students at information booths around campus and an ASKme Hub located in the Student Centre, Room SL157. 

Taking part is as simple as wearing an ASKme button to identify that you’re available to answer questions. Your participation will make a big difference for new students – and don’t forget to take your selfies!

Wear your ASKme button from September 6 - 16. Buttons will be available in departmental offices by September 6.

Visit uoft.me/AskMe to download a guide to common questions or to use the online answer tool.

ASKme is a partnership between Human Resources & Equity and Student Life.
Contact Diana Scattolon at askme@utoronto.ca or 416-946-7752 for more information.

Posted: August 25, 2016

Photo: Aman Chohan, Student Life Officer with Housing Services, is ready to answer Anything About U of T.

housing staff with ASKme sign

ASKme Archive 2015

With your help, we answered thousands of questions!

This September, staff, faculty and students welcomed newcomers to U of T by answering their most pressing questions.

During these busy two weeks, student ambassadors at pop-up booths and the ASKme Information Hub answered up to 900 questions every day. From helping students find their way to classes, picking a spot to eat lunch or directing them to specific services on campus, folks wearing an ASKme button were the friendly faces that new students needed to feel at home on their new campus.

Upper-year students were happy to help their peers by staffing the busy ASKme booths strategically placed at locations like Robarts Library, Willcocks Common and by the entrances of the Koffler and Bahen Centres.

“It was a very rewarding experience,” said Tiffany Ng, ASKme Student Ambassador. “I felt like I contributed to a greater sense of community for new students. They got to have a casual interaction with a fellow student who understood their situation and I think it helped normalize any anxiety they may have been feeling.”

Staff and faculty also played a big part this year, stepping in to help when they saw a student new to campus in need of assistance.

“I was happy to wear my ASKme button again this year,” said Kerry Gauer, Advancement Assistant at the Faculty of Kinesiology and Physical Education. “Students asked me lots of questions and if I didn’t have the information they needed, I could direct them to the online answer tool or the Information Hub. It was great to know that I didn’t need to have all the answers to participate!”

The ASKme Information Hub is open year-round in the Koffler Student Services Centre at 214 College Street. If you would like to be an ASKme partner and host a booth of your own, please contact Diana Scattolon at diana.scattolon@utoronto.ca.

Take our ASKme 2015 Staff and Faculty Survey and help us improve the program for next September. The survey will run until October 9. 

Posted: October 1, 2015

students at ask me booth

Students are getting the help they need – from you!

In the past week, booths have popped up all over campus, the Hub has been hopping and new U of T students have been getting the information they need to start a successful first year.

ASKme is in full swing and you’ve been the key to making it a success. By wearing your orange ASKme button, you’re signalling to students that you’re happy to answer any questions they might have – or direct them to the right spot for the information they need.

Students are asking questions like “how do I join the gym?”, “what’s a UTORid?” and “where is a good place to eat?” and ASKme volunteers like you have the answers. ASKme means “we can help!” and more importantly, “we want to help!”

If you don’t have all the answers, there are plenty of resources for you to access. The ASKme online tool is available 24 hours a day for quick answers, the FAQ Guide is full of interesting facts and the ASKme Information Hub in the Koffler Student Services Centre is equipped with web tools and student ambassadors that can help students get the answers they need on a year-round basis.

So keep wearing your button and help our students feel welcome and ready for an exciting new year! It’s not too late to participate. ASKme continues until September 18. Contact your departmental office or Diana Scattolon at diana.scattolon@utoronto.ca to get your button.

Posted: September 10, 2015

Staff helping a student navigate campus

ASKme is back and better than ever

You might have noticed a few new buttons in your office this week. That’s right, the ASKme program is back and we’re asking you to help new U of T students again this fall!

For the past seven years, staff and faculty have proudly participated in the program, answering students’ most pressing questions and creating a welcoming campus environment.

The program has seen incredible growth over the past few years. Last year, the ASKme Information Hub in the Koffler Student Services Centre was launched to provide a year-round resource for those with questions about U of T. Seeing over 100 students a day, the success of the Hub can be directly linked to the excellent staff behind the desk.

“We have such a great time working at the Hub,” says Program Assistant Sarah Riegler. “It’s a fun experience for students to come and talk to us. Students usually get here feeling anxious because they have so many questions. But they leave feeling relieved and happy because they got the help they needed and had fun in the process.”

With current students and recent grads working at both the Hub and pop-up booths around campus, new students feel supported knowing that they’re getting advice from peers who know what it feels like to be new to campus. The Hub is also a great resource for staff and faculty, who might not know how to answer every question they’re asked.

“It’s great when people direct students to the Hub,” says Beom-Jun Park, ASKme Program Assistant. “They want to find out how to get their T-card, where to eat, how to get involved and we’re a great place to come for answers. But I think the most interesting part is getting insight into what students need to know and how we can grow to serve them even better.”

Staff and faculty are also critical to the success of the ASKme program. By engaging new students, sharing knowledge of the campus and its many resources, they get the opportunity to guide students and help them find out what they need to know.

“The ASKme program is a wonderful way for faculty and staff to get involved with students and share their expertise outside of the classroom or office,” says Erin Jackson, Executive Director, Integrated HR, Division of Human Resources & Equity. “Whether they’re wearing an ASKme button or taking the time to help those who appear lost, participating in ASKme helps to foster a sense of community that’s warm, welcoming and helpful.”

New this fall, the University of Toronto Scarborough has begun its own ASKme program. There, too, students can find staff and faculty wearing the ASKme button, knowledgeable students at information booths around campus and an ASKme Hub located in the Student Centre, Room SL157. 

“UTSC is excited to be launching the ASKme program on our campus this year,” says Liza Arnason, Director, Department of Student Life and International Student Centre. “There has been a lot of interest from faculty, staff and student leaders. Everyone’s looking forward to participating in ASKme and creating a welcoming atmosphere on campus. We anticipate that the involvement and support of these colleagues and students will make ASKme at UTSC a success.”

Taking part is as simple as wearing an ASKme button to identify that you’re available to answer questions. Your participation will make a big difference for new students!

Wear your ASKme button from September 8 - 18. ASKme is a partnership between Human Resources & Equity and Student Life. Visit uoft.me/askme to download a guide to common questions or to use the online answer tool. Contact Diana Scattolon at diana.scattolon@utoronto.ca or 416-946-7752 for more information.

Posted: September 3, 2015

Two student colleagues prepare for ASKme 2015